These Terms & Conditions apply to purchases from https://soraglobal.com.au/ and use of our online store.

Business trading as: SORA GLOBAL
ABN: 96299074995
Email: soraglobalau@gmail.com

In these Terms, “we”, “us” and “our” mean the business trading as SORA GLOBAL under the ABN above. “You” and “your” mean the customer. “Business days” exclude Saturdays, Sundays and public holidays in New South Wales.

1 Your consumer rights

Nothing in these Terms excludes, restricts or modifies any right, guarantee or remedy you have under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded.

Products supplied to consumers must meet applicable consumer guarantees, including acceptable quality, matching their description and being fit for any applicable purpose covered by those guarantees. These rights apply to sale items and products fulfilled by suppliers as well as products dispatched by us.

If another store policy conflicts with your non-excludable legal rights, those rights take priority.

2 Product information

Please read the product description, specifications, options and included contents before ordering. Contact us if you need help confirming size, capacity, compatibility or suitability.

We take reasonable care to present products accurately. Colours may vary slightly between screens. Lifestyle images and illustrative graphics may show accessories or surroundings that are not included; the product description identifies what you are purchasing. Images do not override the description or your consumer rights.

Follow supplied instructions, warnings and care requirements. This does not transfer our legal obligations to you or limit remedies for a product that fails to meet a consumer guarantee.

3 Orders and acceptance

By submitting an order, you offer to purchase the selected products at the prices and on the terms shown at checkout. Please provide accurate contact, delivery and payment details.

An automated order acknowledgement confirms receipt of your order. Acceptance occurs when we expressly confirm acceptance or dispatch the products, whichever happens first.

Before acceptance, we may decline an order for a genuine reason, such as unavailable stock, an unsupported delivery address, payment failure, suspected fraud, a legal restriction or a material pricing or description error. We will notify you and promptly refund any payment taken for the declined items and any associated delivery charge that no longer applies.

If we discover an error, we will explain it and offer any corrected purchase for your agreement. We will not charge a higher price or substitute a materially different product without your consent. After acceptance, we will not cancel merely because we prefer a different price.

4 Prices and payments

Prices and transactions are in Australian dollars (AUD). Displayed consumer prices include GST where applicable. Shipping charges and any other applicable charges collected by us are disclosed before you submit your order.

Available payment methods are displayed at checkout. Your payment provider may apply its own currency conversion or transaction fees.

Payment must be authorised and received before dispatch. Payments are processed through our checkout payment providers. We take reasonable steps to protect payment information, without limiting any responsibility imposed on us by law.

Price changes apply to future purchases and do not change the agreed price of an accepted order. Promotional offers are subject to any conditions disclosed with the offer.

5 Shipping and fulfilment

Some products are dispatched by SORA GLOBAL. Others may be dispatched directly by a fulfilment partner or supplier. This may include suppliers connected through Dropshipzone or Shopify Collective when those services are used for the relevant product.

Dispatch location and delivery estimates may vary by product. A mixed order may arrive in separate parcels, on different dates and with separate tracking details. We remain your point of contact for orders placed with SORA GLOBAL.

Refer to the relevant product listing, checkout and our Shipping & Delivery page for available delivery areas, costs and estimates. Dispatch time means the time before an item is handed to the carrier; delivery time means the time in transit. Any stated delivery estimate should be read together with its stated starting point.

We use Australia Post and other suitable carriers, including carriers used by fulfilment partners. Availability of express delivery, PO box delivery and delivery to remote areas depends on the product and carrier and will be disclosed where relevant before purchase.

Delivery estimates are not guarantees unless we expressly state otherwise. However, we remain responsible for meeting our obligations under applicable law. If we become aware of a significant delay, we will contact you with available information and discuss an appropriate solution. If we cannot supply an item, we will refund the amount paid for that item and associated delivery charges that no longer apply.

Please contact us promptly if your parcel is overdue, missing, damaged or marked delivered when you have not received it. We will assist with investigation and any remedy required by law; you do not need to resolve a supplier or carrier dispute on our behalf.

6 Delivery details and order changes

Check your delivery address before submitting your order. If you discover an error or want to change or cancel an order, contact soraglobalau@gmail.com as soon as possible. We will try to assist, but a change may not be possible once fulfilment or dispatch has begun.

If an incorrect address supplied by you causes a parcel to be returned, or you do not collect it within the carrier’s collection period, we may ask you to pay reasonable additional redelivery costs. We will explain those costs before arranging redelivery. This does not apply where the problem was caused by us or our fulfilment arrangements, and does not limit your legal rights.

Responsibility for the products passes to you when you or your authorised recipient takes possession. Any authority to leave instructions are subject to the carrier’s arrangements and applicable law. We do not treat carrier dispatch alone as delivery to you.

Ownership passes once full payment is received and delivery occurs.

7 Faulty, damaged, incorrect or misdescribed products

Contact soraglobalau@gmail.com with your order number, a description of the issue and photographs where reasonably available. We may reasonably request proof of purchase and an opportunity to assess the product.

For a major failure under the Australian Consumer Law, you may choose a refund or replacement, or keep the product and seek compensation for its reduced value. You may also be entitled to compensation for reasonably foreseeable loss or damage.

For a minor failure, we may provide a repair or another appropriate remedy in accordance with the law. If the problem cannot be remedied within a reasonable time, further rights may apply, including a refund or replacement.

There is no blanket 14-day deadline for consumer guarantee claims. Products do not need to be unused or in their original packaging to qualify for a remedy for a failure covered by law. Please report problems promptly so we can assist.

Where a product is confirmed faulty, incorrect or otherwise qualifies for a remedy requiring return, we will arrange or reimburse reasonable return costs as required by law. For products that cannot reasonably be posted or transported by you, we will arrange collection where required.

Contact us for the appropriate return address before posting, as it may differ by product. This request helps route your return correctly and does not make your legal rights conditional on obtaining our approval. You will not be required to seek your consumer guarantee remedy directly from our supplier or the manufacturer.

Refunds are normally made to the original payment method unless we agree otherwise with you. Payment providers may take additional time to process funds after a refund is issued.

8 Change-of-mind returns

We do not offer change-of-mind refunds or exchanges unless a product listing, our Returns & Refunds page or a specific offer expressly provides otherwise. Any change-of-mind offer applies according to the conditions disclosed at purchase.

Changing your mind includes deciding you no longer want the product, finding it cheaper elsewhere or receiving the product as described but preferring another option. This is separate from a faulty, incorrect or misdescribed product and does not affect your statutory rights.

If we expressly agree to a discretionary change-of-mind return, we will confirm the applicable condition, packaging, timeframe and return postage requirements before you return it.

9 Trading cards and sealed collectibles

Where applicable, trading card packs and sealed products contain randomised contents. Specific cards, rarities, artwork or pull results are not guaranteed unless expressly stated. Individual cards shown to illustrate possible pulls are not included separately unless the listing says they are.

Language, edition, pack quantity and condition are described in the listing. Review those details before purchasing. For singles or condition-specific collectibles, actual item photographs and any condition disclosures should be considered together with the description.

Opening a sealed product does not create a right to a change-of-mind return because of the cards received. Opening it also does not remove your rights if the product is faulty, counterfeit or otherwise fails to meet an applicable consumer guarantee.

10 Privacy

We handle personal information in accordance with our Privacy Policy and applicable law. Customer information may be shared with service providers where needed to process payments, fulfil and deliver orders, provide support or operate the store, as explained in that policy.

For privacy questions, contact soraglobalau@gmail.com. These Terms do not constitute blanket consent to unrelated marketing or other uses of your information.

11 Website content and acceptable use

Our branding and website content, and third-party trademarks and materials shown on the store, belong to their respective owners or licensors. You may browse and use the website for lawful shopping and personal reference. Do not reproduce protected content for commercial use without permission or interfere with the website, payment systems or other customers’ information.

Purchasing a product does not transfer ownership of intellectual property associated with that product. Nothing in this clause restricts uses permitted by law.

12 Responsibility and events outside our control

We are responsible for our obligations as the seller, including where suppliers fulfil orders. We do not exclude liability for failing to meet consumer guarantees or for other losses or liabilities that cannot lawfully be excluded.

If circumstances outside our reasonable control affect an order, we will take reasonable steps to minimise the impact and keep you informed. We will discuss revised arrangements or cancellation and refund where appropriate. Such circumstances do not automatically remove your rights to delivery, a refund or another remedy under applicable law.

These Terms do not require customers to insure their purchases or indemnify us against our own conduct.

13 Complaints and disputes

Please contact soraglobalau@gmail.com with your order number and details of the concern. We will endeavour to resolve complaints fairly and within a reasonable time.

You remain free to seek assistance from NSW Fair Trading, another relevant consumer agency, or an appropriate court or tribunal. Contacting us does not restrict those options.

14 General terms and updates

These Terms are governed by the laws of New South Wales and applicable Australian federal law, without excluding mandatory protections or rights to bring proceedings in another jurisdiction where the law permits.

The version available when you place your order applies to that purchase. Updates apply to future orders unless you agree otherwise or a change is required by law. We will not retrospectively reduce your rights for an existing order.

If a provision is invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to exercise a right does not automatically waive it.

These Terms should be read with our Shipping & Delivery, Returns & Refunds and Privacy Policy pages and any specific conditions disclosed before purchase. Nothing here excludes rights arising from our product descriptions, representations or applicable law.

15 Contact us

SORA GLOBAL

ABN: 96299074995
Email: soraglobalau@gmail.com
Website: https://soraglobal.com.au/

Last updated: 11 October 2026