Return & Refund Policy
At SORA GLOBAL, we want you to receive your order in the condition described. If an item arrives faulty, damaged, incorrect or significantly different from its description, please contact us so we can help.
This policy applies to products dispatched by SORA GLOBAL and products shipped directly by our fulfilment partners, including Dropshipzone suppliers.
How to Request a Return
Email soraglobalau@gmail.com with:
- Your order number.
- The product name.
- A description of the issue.
- Clear photographs of the product and any damage, where reasonably available.
Please notify us within 14 days of receiving your order wherever possible. Reporting an issue promptly helps us investigate and arrange a solution. This requested timeframe does not limit your rights under Australian Consumer Law, including where a fault becomes apparent later.
We may request proof of purchase and reasonable information to assess the issue.
Return Instructions and Address
Please contact us before sending an item back. We will provide instructions and the appropriate return address, which may differ depending on whether the product was dispatched by SORA GLOBAL or a fulfilment partner.
Please do not send returns to an address printed on the parcel unless we confirm it is the correct return address.
Our return instructions help ensure your item reaches the right location. Your statutory rights are not conditional on obtaining our approval.
SORA GLOBAL remains your point of contact for purchases made through our website. We will coordinate with the relevant supplier where needed.
Faulty, Damaged or Incorrect Products
If your product fails to meet an applicable consumer guarantee, we will provide a remedy in accordance with Australian Consumer Law.
- Major problems: You may choose a refund or replacement. Alternatively, you may keep the product and seek compensation for its reduced value.
- Minor problems: We may arrange a repair or another appropriate remedy. If the problem cannot be resolved within a reasonable time, you may have further rights, including a refund or replacement.
You may also be entitled to compensation for reasonably foreseeable loss or damage.
These rights apply to discounted products and supplier-shipped products as well as products dispatched directly by SORA GLOBAL.
Return Shipping and Packaging
Where an item is confirmed faulty, damaged on arrival, incorrect or otherwise qualifies for a remedy requiring return, we will arrange or reimburse reasonable return shipping costs as required by law.
For large or bulky products that cannot reasonably be posted or transported by you, we will arrange collection where required.
Please pack returned items securely to help prevent damage during transit. Keep postage receipts and tracking details.
Original packaging and unused condition are not required for a valid consumer guarantee claim. If available, please retain packaging and accessories while we assess the issue.
Change-of-Mind Returns
We do not offer refunds or exchanges simply because you change your mind, find an item cheaper elsewhere or no longer need it, unless we expressly offer otherwise for the relevant purchase.
This does not affect your rights where a product is faulty, incorrect or does not match its description.
Trading Cards and Sealed Collectibles
Trading card packs and sealed collectibles may contain randomised contents. Specific cards, rarities or pull results are not guaranteed unless expressly stated.
We do not accept change-of-mind returns because of the cards or pulls received after opening a sealed product.
Opening a product does not remove your rights if it is faulty, counterfeit or otherwise fails to meet an applicable consumer guarantee.
Refunds
Once a refund has been agreed or determined to be required, we will process it promptly, normally using your original payment method unless otherwise agreed.
Your bank or payment provider may take additional time to make the funds available. We will confirm when the refund has been processed.
We do not charge restocking fees for returns covered by consumer guarantees or require you to accept store credit instead of a refund to which you are entitled.
Your Australian Consumer Law Rights
Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law or other applicable laws.
A supplier’s return conditions or manufacturer’s warranty do not replace your consumer guarantee rights.
Contact Us
SORA GLOBAL
ABN: 96299074995
Email: soraglobalau@gmail.com
Website: https://soraglobal.com.au/
Last updated: 11 October 2026