Shipping & Delivery

At SORA GLOBAL, we manage your order from purchase through to delivery support. Whether you need an estimated arrival date, help with tracking or assistance with a delivery issue, you can contact us directly.

Products may ship from different dispatch locations, but SORA GLOBAL remains your point of contact throughout the process. We coordinate with our fulfilment partners and carriers to check progress, investigate concerns and keep you informed.

Estimated Delivery Time

Standard delivery is generally estimated within 10 business days of payment confirmation, depending on the product and your location. Any product-specific timeframe shown on the product page or at checkout applies to that item.

This is an estimate rather than a guaranteed delivery date. Some orders may arrive sooner. Regional and remote destinations, bulky items, public holidays, peak periods and unexpected carrier delays may result in longer delivery times.

Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays are generally processed from the next business day.

Want to check the estimated arrival time before ordering? Email soraglobalau@gmail.com with the product name and your delivery postcode. We will check the available dispatch and delivery information and provide the best estimate available.

Need your order by a particular date? Please contact us before purchasing. We can check whether the available delivery estimate suits your needs. Arrival by a specific date is only guaranteed where we expressly confirm it.

For an existing order, include your order number so we can check its progress and provide an update.

Order Processing and Dispatch

Orders are processed after payment has been confirmed.

We arrange fulfilment through our own stock or our fulfilment partners, depending on the product. Dispatch locations and carriers may vary between items.

Processing and dispatch occur before your parcel begins travelling with the carrier. The delivery estimate above includes processing and transit time unless the product listing expressly states otherwise.

If we become aware of a stock issue or significant dispatch delay affecting your order, we will contact you to explain the situation and discuss an appropriate solution.

Separate Parcels and Deliveries

If your order contains products from different dispatch locations, your items may arrive in separate parcels and on different days.

Each shipment may have its own tracking number. Receiving one parcel does not necessarily mean the remainder of your order has been delivered.

If you are unsure whether an item is still on its way, contact us with your order number. We will check the remaining shipment details for you.

Shipping Charges

Applicable shipping charges are displayed at checkout before you complete your purchase.

Charges may vary depending on your delivery address, the products ordered, their size and weight, and the delivery arrangements.

Where a free-shipping promotion is offered, its eligibility requirements and any exclusions will be stated with the offer. Please review the final shipping amount at checkout.

Delivery Locations and Restrictions

We deliver to eligible addresses within Australia. Availability may vary by product and postcode.

Some products, particularly large or bulky items, may not be available for delivery to certain regional or remote locations. Some carriers also cannot deliver to PO boxes or parcel lockers.

Please check any restrictions shown on the product page or at checkout. If you are unsure whether a product can be delivered to your address, contact us before ordering and we will check for you.

If an order cannot be delivered to the address provided, we will contact you to discuss available options. If we cannot fulfil the order, we will refund the amount paid for the affected products and any associated delivery charges that no longer apply.

Tracking Your Order

Tracking details will be sent to the email address provided at checkout once they are available.

Tracking updates may take some time to appear after dispatch. Orders arriving in separate parcels may have multiple tracking numbers.

If you have not received tracking information, need help understanding an update or would like us to check your estimated arrival date, email soraglobalau@gmail.com.

We will review the available information and contact the relevant fulfilment partner or carrier where further clarification is needed.

Delivery Details and Missed Deliveries

Please check your delivery address and contact details carefully before completing your order.

If you notice an error, contact us immediately. We will try to assist, but changes may not be possible once fulfilment or dispatch has begun.

If delivery is unsuccessful, the carrier may leave collection or redelivery instructions. Please follow these promptly to help prevent the parcel being returned.

Where an incorrect address supplied by you or an uncollected parcel results in additional redelivery costs, we may ask you to cover reasonable additional charges. We will explain these before arranging redelivery.

This does not apply where the issue was caused by us or our fulfilment arrangements, and does not limit your rights under Australian Consumer Law.

Delayed, Missing or Damaged Parcels

If your order has not arrived within its estimated timeframe, or tracking shows delivery but you have not received it, please contact us with your order number.

We will manage the enquiry for you, investigate with the relevant fulfilment partner or carrier and keep you informed. You do not need to resolve a carrier or fulfilment issue on our behalf.

If your order arrives damaged, please retain the packaging where possible and provide photographs to help us assess the issue. Missing packaging or photographs does not remove your consumer rights.

Delivery delays do not automatically remove your rights. If we cannot supply your order, or another remedy is required by law, we will arrange an appropriate solution.

For faulty, damaged or incorrect products, please also refer to our Returns & Refunds Policy.

Your Consumer Rights

Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law or other applicable laws.

Contact Us

For delivery estimates, tracking assistance or shipping enquiries:

SORA GLOBAL
Email: soraglobalau@gmail.com
Website: https://soraglobal.com.au/

For an existing order, please include your order number. For a delivery estimate before purchase, please include the product name and delivery postcode.

Last updated: 11 October 2026